If a product is out of stock, you can request a Back in Stock Notification, and we will do our best to restock the item as soon as possible.

A partial refund means that we may not have had the full quantity of products you ordered. In such cases, you will receive a refund for the missing items.

If your item was refunded, it means that the product is out of stock. However, we will send you alternative product options if available.

If you are issued a refund, please allow 3-5 business days for the funds to be processed and reflected in your bank account. If you have not received your refund within this time frame, please contact your bank or payment provider.

We offer standard shipping (3-5 business days) within the United States. We do not offer international shipping at this time.

Absolutely! If there is a product you are looking for and we don’t have it in stock, please let us know, and we will do our best to order it for you.

If your package is delayed, please check your tracking number to see live updates on your order’s status. If the package is significantly delayed, please contact us, and we will submit a claim with the carrier. All packages are insured for your protection.

To cancel an order, you must send us a message with your order number and name within 45 minutes of placing your order. We strive for same-day shipment, so cancellations must be requested immediately.

• For online order inquiries: Please email us, send a message, or check your tracking number on our website.

• For in-store inquiries: Please call us directly for assistance.

If you need to update your shipping address, please contact us immediately. Once an order has been processed, we may not be able to make changes.

All packages are insured. If you receive a damaged product, please place a claim with the carrier (UPS, USPS, FedEx). If you need assistance with the claim process, feel free to contact us.

If you received the wrong item, please contact us immediately with your order number and a photo of the item received. We will review your order and assist you in resolving the issue.

As a courtesy, we will provide you with a discount or store credit for your next order. In some cases, you may only need to pay for shipping on the replacement product.

First, check with your neighbors or household members to see if the package was placed somewhere unexpected. If you still cannot locate your package, please contact the carrier (UPS, USPS, FedEx) to file a claim, as all packages are insured.

We don't currently offer local delivery for beauty products, but local shipping is available at lower rates since you're closer to the store. In-store pickup is also an option for added convenience. For coffee and drinks, local delivery will be available soon through apps like DoorDash and other platforms.

Yes, we offer a range of professional salon-quality beauty products. Licensed cosmetologists can contact us for discounts. Wholesale options are also available. These exclusive products are not for public sale, so please reach out to us directly to inquire and purchase.

Yes! We offer gift cards that can be purchased online or in-store, making the perfect gift for beauty lovers. For Nelly's Beauty Paradise gift cards, please specify or order the gift card directly at www.nellysbeautyparadise.booksy.com.

Orders can only be modified within 45 minutes of placing the order. After this time, we cannot guarantee changes, as we strive for same-day processing and shipping.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website (UPS, USPS, FedEx).

If you’re interested in purchasing products in bulk, please contact us to inquire about wholesale pricing and special discounts.

Yes! We offer a loyalty program where you can earn ParadisePoints every time you place an order. Simply log in with your email and password, and you'll automatically receive points for each purchase. You can stack up your ParadisePoints and redeem them for discounts or other rewards on future orders.

For online order inquiries, you can email us or send a message through our website. For in-store inquiries, please call our store directly.

Yes! We offer an affiliate program for individuals who would like to promote our products and earn commissions. If you're interested in becoming an affiliate, please contact us.

Yes! You can place an order over the phone. Please call us during our business hours, and we’ll be happy to assist you with your order.

At the moment, we only ship within the United States. Stay tuned for updates on international shipping!

We’d love to hear from you! You can review us on Google or leave a product review in the comment section of the product page on our website.

Yes! We offer a price match guarantee. If you find a lower price on the same item from a competitor like Amazon, please contact us, and we will match the price.

Unfortunately, only one discount code can be applied per order. Be sure to choose the best discount before completing your purchase.

Yes! We offer free shipping for orders ranging from $80 to $200. The free shipping option will be automatically calculated during checkout.

If you accidentally placed a duplicate order, please contact us immediately, and we’ll help resolve the issue by canceling one of the orders.

Some items on our website are fulfilled by verified third-party vendors. Please note that these vendors may have separate shipping times and return policies. Any exceptions to our "no return" policy will be clearly listed on the product page.

Yes, we frequently have special promotions, discounts, and giveaways. Stay updated on exclusive deals by following us on social media and subscribing to our newsletter. @dparadisebeautysupply

Yes, you can select in-store pickup at checkout for added convenience if you're nearby.

No, only one promotion can be applied per order. If an item is already on sale, no additional discounts will be applied.

No, the 20% off in-store pickup discount does not apply to items already on sale or part of another promotion.

The 20% off in-store pickup discount is available only for orders over $60. The discount will be applied in-store when you pick up your order. If your order qualifies, the discount will be partially refunded to reflect the 20% off once you pick up your order in store.

Orders below $60 do not qualify for the in-store pickup discount.

If multiple discounts are applied at checkout due to a system error, your order may be placed on hold or marked as pending. A representative may contact you to confirm the correct total and request payment for any remaining balance before your order is processed.

You may receive another invoice if there was a system error during checkout that applied multiple or incorrect discounts. In that case, the system automatically adjusts the total, and a new invoice is sent to reflect the correct balance. Our team may also reach out to confirm before processing your order.

Yes. Pick-up orders are expected to be picked up on the same day, unless a different pick-up date was specifically arranged. If your order is canceled more than 45 minutes after being placed, 25% of the order total will be kept and not refunded. If you fail to pick up your order within 24 hours, no refund will be issued.

If your package arrives damaged, you can file a claim directly with the carrier:

    •    UPS Claim Form: https://www.ups.com/us/en/support/file-a-claim

    •    USPS Claim Form: https://www.usps.com/help/claims.htm

We are happy to assist you with any information needed to support your claim.

We ship using UPS and USPS.