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THANK YOU FOR SUPPORTING A SMALL BUSINESS
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323 South DuPont Highway, New Castle, DE ,19720
Why You'll Love Working Here
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Paid Time Off & Paid Birthdays
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Closed & Half Days on Holidays
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Career Mentorship & Growth Paths
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Education Access
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Company Retreats & Team Bonding
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Year-End Bonus Program
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Holiday Gifting & Secret Santa
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Complimentary Drinks at Work
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Employee Discounts
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Early Access to New Product
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Referral Bonuses
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Charity Events & Community Giving
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Competitive Pay + Full Tips
Salon Chair, Suit Rental?
Take your beauty business to the next level with our professional salon chair and suite rentals. Whether you specialize in nails, hair, or massage, we provide a welcoming, modern space designed to help you grow your brand and serve your clients in comfort.
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Fully equipped and ready-to-use stations
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Flexible rental options (daily, weekly, monthly)
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Professional environment with high foot traffic
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Utilities and Wi-Fi included
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Supportive community of beauty & wellness professionals
At NellysBeautyParadise Inc., we believe in empowering beauty professionals to thrive independently while enjoying the benefits of a luxury salon space.
Catalog
Interested in Our Salon Products Catalog or Wholesale Pricing?
Bulk orders, please email or call us to open a wholesale account and receive our catalog.
Interested in Our Salon Products Catalog or Wholesale Pricing?
We’re here to provide you with all the information you need to enhance your beauty offerings.
Wholesale Inquiries
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Is international shipping available?At the moment, we only provide shipping within the United States. International shipping is not available.
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Can I pick up my order in-store?Absolutely! Local customers can choose in-store pickup during checkout.
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Do you offer local delivery?At this time, we do not offer local delivery, but we do provide in-store pickup for added convenience.
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Are professional salon products available for purchase?Yes, we offer a range of professional salon-quality beauty products. Licensed cosmetologists can contact us for discounts. Wholesale options are also available. These exclusive products are not for public sale, so please reach out to us directly to inquire and purchase.
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Are there any discounts or promotions available?Yes, we frequently have special promotions, discounts, and giveaways. Stay updated on exclusive deals by following us on social media and subscribing to our newsletter. @dparadisebeautysupply
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What are the ways to contact customer service?For online order inquiries, you can email us or send a message through our website. For in-store inquiries, please call our store directly.
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How can I share my feedback or suggestions?We’d love to hear from you! You can review us on Google or leave a product review in the comment section of the product page on our website.
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Do you offer gift cards?Yes! We offer gift cards that can be purchased online or in-store, making the perfect gift for beauty lovers. For Nelly's Beauty Paradise gift cards, please specify or order the gift card directly at www.nellysbeautyparadise.booksy.com.
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How can I track my order?Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website (UPS, USPS, FedEx).
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What should I do if I receive a damaged product?All packages are insured. If you receive a damaged product, please place a claim with the carrier (UPS, USPS, FedEx). If you need assistance with the claim process, feel free to contact us.
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What is a Third-Party Products Notice?Some items on our website are fulfilled by verified third-party vendors. Please note that these vendors may have separate shipping times and return policies. Any exceptions to our "no return" policy will be clearly listed on the product page.
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What should I do if my package is marked as delivered but I didn’t receive it?First, check with your neighbors or household members to see if the package was placed somewhere unexpected. If you still cannot locate your package, please contact the carrier (UPS, USPS, FedEx) to file a claim, as all packages are insured.
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Why is my package delayed?If your package is delayed, please check your tracking number to see live updates on your order’s status. If the package is significantly delayed, please contact us, and we will submit a claim with the carrier. All packages are insured for your protection.
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How can I cancel my order?To cancel an order, you must send us a message with your order number and name within 45 minutes of placing your order. We strive for same-day shipment, so cancellations must be requested immediately.
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What does a partial refund mean?A partial refund means that we may not have had the full quantity of products you ordered. In such cases, you will receive a refund for the missing items.
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Do you offer bulk or wholesale pricing?If you’re interested in purchasing products in bulk, please contact us to inquire about wholesale pricing and special discounts.
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What are your shipping options?We offer standard shipping (3-5 business days) within the United States. We do not offer international shipping at this time.
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What should I do if I accidentally placed a duplicate order?If you accidentally placed a duplicate order, please contact us immediately, and we’ll help resolve the issue by canceling one of the orders.
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What happens if my item is out of stock?If a product is out of stock, you can request a Back in Stock Notification, and we will do our best to restock the item as soon as possible.
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What should I do if I received the wrong item?If you received the wrong item, please contact us immediately with your order number and a photo of the item received. We will review your order and assist you in resolving the issue. As a courtesy, we will provide you with a discount or store credit for your next order. In some cases, you may only need to pay for shipping on the replacement product.
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Can I become an affiliate?Yes! We offer an affiliate program for individuals who would like to promote our products and earn commissions. If you're interested in becoming an affiliate, please contact us.
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Can I place an order over the phone?Yes! You can place an order over the phone. Please call us during our business hours, and we’ll be happy to assist you with your order.
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How long does it take to receive a refund?If you are issued a refund, please allow 3-5 business days for the funds to be processed and reflected in your bank account. If you have not received your refund within this time frame, please contact your bank or payment provider.
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Can I change my shipping address after placing an order?If you need to update your shipping address, please contact us immediately. Once an order has been processed, we may not be able to make changes.
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Can I apply multiple discount codes to my order?Unfortunately, only one discount code can be applied per order. Be sure to choose the best discount before completing your purchase.
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How can I contact you for order inquiries?For online order inquiries: Please email us, send a message, or check your tracking number on our website. For in-store inquiries: Please call us directly for assistance.
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Why was my item refunded?If your item was refunded, it means that the product is out of stock. However, we will send you alternative product options if available.
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Do you have a loyalty or rewards program?Yes! We offer a loyalty program where you can earn ParadisePoints every time you place an order. Simply log in with your email and password, and you'll automatically receive points for each purchase. You can stack up your ParadisePoints and redeem them for discounts or other rewards on future orders.
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Can I change my order after placing it?Orders can only be modified within 45 minutes of placing the order. After this time, we cannot guarantee changes, as we strive for same-day processing and shipping.
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Can I request a product you don’t currently have?Absolutely! If there is a product you are looking for and we don’t have it in stock, please let us know, and we will do our best to order it for you.
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Do you offer a price match guarantee?Yes! We offer a price match guarantee. If you find a lower price on the same item from a competitor like Amazon, please contact us, and we will match the price.
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Do you offer free shipping?Yes! We offer free shipping for orders ranging from $80 to $200. The free shipping option will be automatically calculated during checkout.
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Can I customize my order?Yes! Use the customization options available on the ordering page to add extra flavors, toppings, or adjustments.
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Can I schedule an order ahead of time?Yes, you can place an order in advance and select your preferred pickup time.
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How will I know when my order is ready?You’ll receive a text or email confirmation when your order has been received and another notification when it’s ready for pickup.
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How do I place an order online?Simply visit our website, browse the menu, select your items, and proceed to checkout.
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What payment methods are accepted online?We accept credit/debit cards, Apple Pay, and Google Pay for online orders.
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What if I need to cancel or change my order?Orders can be canceled or modified within 10 minutes of placing them. After that, changes may not be possible.
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Do you offer loyalty rewards for online orders?Yes! Points are earned with every online order and can be redeemed for discounts and free items.
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Do you offer delivery or pickup?We offer pickup orders only. Delivery options may be added in the future.
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How do I book an appointment online?You can book directly through our website, social media or booking link by selecting your desired service, date, and time.
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Is a deposit required to book?Some services require a non-refundable deposit to secure your spot. This will be applied toward your total service cost.
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Do I need a consultation before booking?Yes. All new clients must schedule a consultation before their first appointment. This ensures we understand your needs and can recommend the best service.
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Do I need to create an account to book?Yes, creating an account helps you manage your appointments, track your history, and receive reminders.
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What if I need to cancel last minute?Cancellations within 24 hours of your appointment may be charged a late cancellation fee.
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What if I am late to my appointment?A grace period is allowed, but arriving more than 10–15 minutes late may result in a shortened service, late fee or rescheduling.
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Why do I need to upload a profile picture?We require a profile picture to ensure accurate client records, maintain security, and help your stylist or technician recognize you for your appointment.
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What payment methods do you accept?We accept all major credit/debit cards, Apple Pay, Google Pay, Cash and gift certificates (Gift Cards).
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I’m a new client and having issues booking. What should I do?If you’re booking for the first time and run into any issues, please call us directly so we can assist you and confirm your appointment. 3023260209
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Can I reschedule or cancel my appointment?Yes. You may reschedule or cancel up to 24 hours before your appointment; Please call if you are facing any problems. Late cancellations may be subject to a fee.
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Can I book multiple services at once?Yes, you can add multiple services to your booking. Please allow enough time when scheduling.
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How will I know if my booking is confirmed?You will receive an email or text confirmation after your appointment is booked. A reminder will also be sent before your appointment.
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What is your refund policy?We have a no refund policy on all purchases. Please review your order carefully before completing your purchase.
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What payment methods do you accept?We accept all major credit and debit cards for purchases. "Secure Checkout via Stripe"
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Do you accept returns or exchanges?Due to the nature of our products, we do not accept returns or exchanges for hygiene and safety reasons. Please double-check your order before completing your purchase.
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