If a product is out of stock, you can request a Back in Stock Notification, and we will do our best to restock the item as soon as possible.

A partial refund means that we may not have had the full quantity of products you ordered. In such cases, you will receive a refund for the missing items.

If your item was refunded, it means that the product is out of stock. However, we will send you alternative product options if available.

If you are issued a refund, please allow 3-5 business days for the funds to be processed and reflected in your bank account. If you have not received your refund within this time frame, please contact your bank or payment provider.

We offer standard shipping (3-5 business days) within the United States. We do not offer international shipping at this time.

Absolutely! If there is a product you are looking for and we don’t have it in stock, please let us know, and we will do our best to order it for you.

If your package is delayed, please check your tracking number to see live updates on your order’s status. If the package is significantly delayed, please contact us, and we will submit a claim with the carrier. All packages are insured for your protection.

To cancel an order, you must send us a message with your order number and name within 45 minutes of placing your order. We strive for same-day shipment, so cancellations must be requested immediately.

• For online order inquiries: Please email us, send a message, or check your tracking number on our website.

• For in-store inquiries: Please call us directly for assistance.

If you need to update your shipping address, please contact us immediately. Once an order has been processed, we may not be able to make changes.

All packages are insured. If you receive a damaged product, please place a claim with the carrier (UPS, USPS, FedEx). If you need assistance with the claim process, feel free to contact us.

If you received the wrong item, please contact us immediately with your order number and a photo of the item received. We will review your order and assist you in resolving the issue.

As a courtesy, we will provide you with a discount or store credit for your next order. In some cases, you may only need to pay for shipping on the replacement product.

First, check with your neighbors or household members to see if the package was placed somewhere unexpected. If you still cannot locate your package, please contact the carrier (UPS, USPS, FedEx) to file a claim, as all packages are insured.

At this time, we do not offer local delivery, but we do provide in-store pickup for added convenience.

Yes, we offer a range of professional salon-quality beauty products. Licensed cosmetologists can contact us for discounts. Wholesale options are also available. These exclusive products are not for public sale, so please reach out to us directly to inquire and purchase.

Yes! We offer gift cards that can be purchased online or in-store, making the perfect gift for beauty lovers. For Nelly's Beauty Paradise gift cards, please specify or order the gift card directly at www.nellysbeautyparadise.booksy.com.

Orders can only be modified within 45 minutes of placing the order. After this time, we cannot guarantee changes, as we strive for same-day processing and shipping.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website (UPS, USPS, FedEx).

If you’re interested in purchasing products in bulk, please contact us to inquire about wholesale pricing and special discounts.

Yes! We offer a loyalty program where you can earn ParadisePoints every time you place an order. Simply log in with your email and password, and you'll automatically receive points for each purchase. You can stack up your ParadisePoints and redeem them for discounts or other rewards on future orders.

For online order inquiries, you can email us or send a message through our website. For in-store inquiries, please call our store directly.

Yes! We offer an affiliate program for individuals who would like to promote our products and earn commissions. If you're interested in becoming an affiliate, please contact us.

Yes! You can place an order over the phone. Please call us during our business hours, and we’ll be happy to assist you with your order.

Currently, we only ship within the United States. International shipping is not available at this time.

We’d love to hear from you! You can review us on Google or leave a product review in the comment section of the product page on our website.

Yes! We offer a price match guarantee. If you find a lower price on the same item from a competitor like Amazon, please contact us, and we will match the price.

Unfortunately, only one discount code can be applied per order. Be sure to choose the best discount before completing your purchase.

Yes! We offer free shipping for orders ranging from $80 to $200. The free shipping option will be automatically calculated during checkout.

If you accidentally placed a duplicate order, please contact us immediately, and we’ll help resolve the issue by canceling one of the orders.

Some items on our website are fulfilled by verified third-party vendors. Please note that these vendors may have separate shipping times and return policies. Any exceptions to our "no return" policy will be clearly listed on the product page.

Yes, we frequently have special promotions, discounts, and giveaways. Stay updated on exclusive deals by following us on social media and subscribing to our newsletter. @dparadisebeautysupply

Yes, you can choose in-store pickup during checkout if you're a local customer.